Privacy policy
Last updated: 23 August 2026
Mamutino respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we keep it, and the rights available to you under applicable UK data protection law.
1. Who We Are
Mamutino is a trading name of MKT PARTNERS LTD, a company registered in the United Kingdom.
Data Controller: MKT PARTNERS LTD
Company No.: 16641208
Registered office: 2 Amber Court, Marischal Road, London SE13 5LG, United Kingdom
Email: contact@mamutino.co.uk
2. Personal Information We Collect
Depending on how you use Mamutino, we may collect:
Identity and contact information — including your name, email address, telephone number, billing address and delivery address.
Order and transaction information — including products ordered, order value, payment status, delivery information, returns and refunds.
Communications — including emails, contact-form messages, customer-service enquiries and other communications you send to us.
Technical and website information — including IP address, device information, browser type, pages viewed, website interactions and similar technical information.
Marketing and preference information — including marketing preferences and information collected through optional analytics or advertising technologies where you have provided the required consent.
Payment information is processed securely by our payment providers. Mamutino does not normally receive or store your complete payment-card details.
3. How We Use Your Information
We may use personal information to:
- process, fulfil and deliver orders;
- process payments, returns and refunds;
- communicate with you about an order or enquiry;
- provide customer support;
- detect and prevent fraud, misuse and security threats;
- maintain and improve our website and services;
- meet accounting, tax and other legal obligations;
- send marketing communications where permitted; and
- measure website or advertising performance where the required consent has been provided.
4. Our Legal Bases for Processing
We process personal information only where we have an appropriate legal basis.
Contract. We use information where necessary to process an order, take payment, arrange delivery, handle a return or otherwise provide the service you requested.
Legal obligation. We may retain or use certain information where required for accounting, tax, fraud-prevention or other legal obligations.
Legitimate interests. We may process information where reasonably necessary to operate and protect our business, provide customer service, prevent fraud and improve our services, provided those interests are not overridden by your rights and interests.
Consent. We rely on consent where required, including for certain marketing communications and non-essential analytics or advertising technologies.
Where processing is based on consent, you can withdraw your consent at any time.
5. Who We Share Information With
We only share personal information where reasonably necessary to operate Mamutino, fulfil orders, provide services or comply with legal obligations.
This may include:
- Shopify and other ecommerce or website service providers;
- payment providers used to securely process transactions;
- Royal Mail and other delivery providers where necessary to deliver an order;
- IT, hosting, email and security providers supporting our website and business systems;
- analytics and advertising providers, which may include Google, Meta, Pinterest, Microsoft services or similar platforms where those services are enabled and the required consent has been provided;
- professional advisers, such as accountants or legal advisers, where necessary; and
- regulators, government authorities or law-enforcement bodies where disclosure is required by law.
We do not sell your personal information to advertisers.
6. International Data Transfers
Some of the service providers used by Mamutino may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that an appropriate level of protection is in place in accordance with UK data protection law.
Depending on the destination and service provider, this may include relying on UK adequacy regulations or appropriate contractual and organisational safeguards.
You can contact us if you would like further information about the safeguards used for international transfers relevant to your personal information.
7. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.
Certain order, transaction and accounting records may need to be retained for approximately six years or longer where required by UK tax or accounting rules.
Customer-service communications are retained only for as long as reasonably necessary to deal with the enquiry, maintain appropriate business records or resolve a dispute.
Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer necessary to retain it.
8. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information where applicable;
- request restriction of processing in certain circumstances;
- receive certain personal information in a portable format where applicable;
- object to certain uses of your personal information; and
- withdraw consent at any time where we rely on consent.
You have the right to object to processing based on legitimate interests and to object to the use of your personal information for direct marketing.
Not every right applies in every circumstance. We may need to verify your identity before responding to a request.
To exercise your rights, email contact@mamutino.co.uk.
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.
9. Marketing Communications
We may send marketing emails where you have given consent or where another lawful basis permits us to do so.
You can unsubscribe at any time using the unsubscribe link contained in a marketing email or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential service messages relating to an order, payment, return or other transaction.
10. Cookies and Similar Technologies
Mamutino uses cookies and similar technologies to operate the website, remember preferences, understand website performance and, where permitted, support advertising.
Strictly necessary cookies may be used without consent where they are required for functions such as security, shopping basket operation and checkout.
Non-essential analytics and advertising cookies are used only where the required consent has been provided through our cookie consent system.
These technologies may include services provided by Shopify and, where enabled, platforms such as Google Analytics, Microsoft Clarity, Meta, Pinterest or Microsoft advertising services.
You can review or change your cookie choices at any time using the cookie-preference controls available on our website.
11. Children’s Privacy
Mamutino sells products intended for families and children, but our website and checkout services are intended to be used by adults.
We do not knowingly ask children to provide personal information directly to us for the purpose of purchasing products or subscribing to marketing.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
No method of transmission or electronic storage can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change.
The latest version will always be published on our website with the updated date shown at the top of the policy.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise a data protection right or have concerns about how your information is handled, contact:
MKT PARTNERS LTD trading as Mamutino
Company No. 16641208
2 Amber Court, Marischal Road
London SE13 5LG
United Kingdom
Email: contact@mamutino.co.uk